SharePoint

FAQs

- Online Events Support

Online Events Support

Online Events include Examiner / Moderator Conferences, Awarding meetings, Professional Learning (PL) and Qualified for the Future (QFF) events. These events are hosted on Microsoft Teams, and the materials are located on 糖心lovg SharePoint sites.

Sharepoint
Microsoft Teams

{"accordionId":"aa666e47","accordionHeading":"","accordionItems":[{"accordionTitle":"As an examiner / moderator where can I find the SharePoint site? ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"To access the SharePoint site, please login to <a rel=\"noreferrer noopener\" href=\"https://appointees.wjec.co.uk/\" target=\"_blank\" class=\"Hyperlink SCXW214398150 BCX0\">Appointees Management Portal (AMP)</a> using your 糖心lovg username, ending with @wjec-appointees.co.uk. Then select ‘My conference sites’ on your dashboard. This will take you to your Conference Extranet homepage which displays all SharePoint sites that you have access to. "},{"accordionTitle":"I can’t see my SharePoint site on Conference Extranet homepage. ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<div class=\"OutlineElement Ltr SCXW104625741 BCX0\">\nTo access the SharePoint site, you must have accepted your contract for that series.  \n</div>\n<div class=\"OutlineElement Ltr SCXW104625741 BCX0\">\nSharePoint sites are only accessible once they have been published, this can be 7 days prior to the conference date.  \n</div>"},{"accordionTitle":"I’ve forgotten my 糖心lovg username / password for the Appointees Management Portal (AMP). ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"Please click ‘Forgotten username’ or 'Forgotten password' on the Appointees Management Portal (AMP) login page. You will be prompted to enter your email address (this can be either your work or personal email address, whichever you have set as your contact details on AMP), a reminder of your username will be sent to you, or you will be prompted to change your password. "},{"accordionTitle":"My screen says, “You do not have permission to access this site”, what does this mean? ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<div class=\"OutlineElement Ltr SCXW76489690 BCX0\">\nEnsure you are accessing the SharePoint site using your 糖心lovg username (ending with @wjec-appointees.co.uk) and password. You will not be able to access the site using your personal or work email address. \n</div>\n<div class=\"OutlineElement Ltr SCXW76489690 BCX0\">\nIf you encounter any further issues, please send an email to <a rel=\"noreferrer noopener\" href=\"mailto:onlineeventsupport@wjec.co.uk\" target=\"_blank\" class=\"Hyperlink SCXW76489690 BCX0\">onlineeventsupport@wjec.co.uk</a>. Please include your name, the subject/unit you are marking and if possible, a screenshot or photo of the error message displayed on screen. \n</div>"},{"accordionTitle":"I have accessed the SharePoint site, but I can’t find any training materials. ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"Appointee Onboarding materials can be accessed through the homepage of the site. Conference materials can be found within the Unit/Component tab. This tab is in the navigation banner at the top of the page. If there are no materials, please contact the subject team for further information. "},{"accordionTitle":"How do I upload to SharePoint? ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"For those appointees who are required to upload materials to SharePoint, there is a guidance document providing a step-by-step guide on how to do so. Click the link to access this guide: <a rel=\"noopener\" href=\"/media/tf3bmpmx/uploading-materials-to-sharepoint-2.pdf\" target=\"_blank\" title=\"Uploading Materials To Sharepoint 2\">Uploading Materials to SharePoint </a>"},{"accordionTitle":"My Authenticator app isn’t working. ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"If you have deleted the authenticator app, or if you have recently changed your mobile device then your Multi Factor Authentication (MFA) will need to be reset. Please email the Online Event Support team - <a rel=\"noreferrer noopener\" href=\"mailto:onlineeventsupport@wjec.co.uk\" target=\"_blank\" class=\"Hyperlink SCXW46175078 BCX0\">onlineeventsupport@wjec.co.uk</a> - include your name and the subject/unit you are marking, so we can reset your MFA. "},{"accordionTitle":"How do I access the Qualified for the Future SharePoint site? ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<div class=\"OutlineElement Ltr SCXW201132987 BCX0\">\nThe Qualified for the Future site cannot be accessed through Appointees Management Portal (AMP). It can only be accessed through a direct link.  \n</div>\n<div class=\"OutlineElement Ltr SCXW201132987 BCX0\">\nAs with all 糖心lovg/Eduqas SharePoint sites, you can only access this site using your 糖心lovg username (ending with @wjec-appointees.co.uk) and password.\n</div>"}]}

{"accordionId":"dd2598d0","accordionHeading":"","accordionItems":[{"accordionTitle":"I am using Microsoft Teams in a web browser, does it matter? ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"Not necessarily. You can still share content, join breakout rooms, and interact with fellow participants. It will not affect you in your role in the upcoming meetings for 糖心lovg. More information can be found <a rel=\"noreferrer noopener\" href=\"https://support.microsoft.com/en-gb/office/join-a-meeting-in-microsoft-teams-1613bb53-f3fa-431e-85a9-d6a91e3468c9\" target=\"_blank\" class=\"Hyperlink SCXW257833253 BCX0\">here</a>. "},{"accordionTitle":"Do I have to download the desktop app? ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"No, not necessarily. You can join a Teams meeting anytime, from any device, without signing into a Teams account. Find out more about joining through a browser <a rel=\"noreferrer noopener\" href=\"https://support.microsoft.com/en-gb/office/join-a-meeting-without-an-account-in-microsoft-teams-c6efc38f-4e03-4e79-b28f-e65a4c039508\" target=\"_blank\" class=\"Hyperlink SCXW52612763 BCX0\">here</a>. "},{"accordionTitle":"I can’t find the meeting link. ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"You will have received correspondence via email. This email provides the date, time and the link to join the meeting. If you have not received an email, please contact <a rel=\"noopener\" href=\"mailto:onlineeventsupport@wjec.co.uk\" target=\"_blank\">onlineeventsupport@wjec.co.uk</a> "},{"accordionTitle":"Why am I stuck in the lobby? ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"When you join the Teams meeting, you will be placed in a lobby until the organisers admit you. "},{"accordionTitle":"My camera isn’t working. ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<div class=\"SCXW165706198 BCX0\">\n<div class=\"OutlineElement Ltr SCXW165706198 BCX0\">\nThere are a few things we can try to resolve this issue: \n</div>\n<div class=\"ListContainerWrapper SCXW165706198 BCX0\">\n<ul>\n<li class=\"Paragraph SCXW165706198 BCX0\" paraid=\"2053126834\" paraeid=\"{f2a2fb6d-2a2a-40a2-95ef-28668109554c}{249}\">Leave and re-join the meeting.</li>\n<li class=\"Paragraph SCXW165706198 BCX0\" paraid=\"2053126834\" paraeid=\"{f2a2fb6d-2a2a-40a2-95ef-28668109554c}{249}\">Check the settings on Teams, click <a rel=\"noreferrer noopener\" href=\"https://support.microsoft.com/en-us/office/my-camera-isn-t-working-in-teams-9581983b-c6f9-40e3-b0d8-122857972ade\" target=\"_blank\" class=\"Hyperlink SCXW165706198 BCX0\">here</a> to see how to do this.</li>\n<li class=\"Paragraph SCXW165706198 BCX0\" paraid=\"2053126834\" paraeid=\"{f2a2fb6d-2a2a-40a2-95ef-28668109554c}{249}\">Check your app permissions: You might need to change one of your device permissions. </li>\n</ul>\n</div>\n</div>\n<div class=\"SCXW165706198 BCX0\">\n<div class=\"OutlineElement Ltr SCXW165706198 BCX0\">\nTo change permissions on a Windows device, follow these steps: \n</div>\n<div class=\"ListContainerWrapper SCXW165706198 BCX0\">\n<ul>\n<li class=\"Paragraph SCXW165706198 BCX0\" paraid=\"1304915178\" paraeid=\"{23b98951-15c4-4128-9427-2103bd488b7d}{35}\">Open Settings</li>\n<li class=\"Paragraph SCXW165706198 BCX0\" paraid=\"1304915178\" paraeid=\"{23b98951-15c4-4128-9427-2103bd488b7d}{35}\">Under Privacy, select Camera</li>\n<li class=\"Paragraph SCXW165706198 BCX0\" paraid=\"1304915178\" paraeid=\"{23b98951-15c4-4128-9427-2103bd488b7d}{35}\">Make sure the setting for Camera access for this device is turned On. If the setting is already turned on, turn the setting off then back on again</li>\n<li class=\"Paragraph SCXW165706198 BCX0\" paraid=\"1304915178\" paraeid=\"{23b98951-15c4-4128-9427-2103bd488b7d}{35}\">Close all apps and restart your device </li>\n</ul>\n</div>\n<div class=\"OutlineElement Ltr SCXW165706198 BCX0\">\nTo change permissions on a Mac OS device, follow these steps: \n</div>\n<div class=\"ListContainerWrapper SCXW165706198 BCX0\">\n<ul>\n<li class=\"Paragraph SCXW165706198 BCX0\" paraid=\"519314612\" paraeid=\"{23b98951-15c4-4128-9427-2103bd488b7d}{73}\">Open System Preferences</li>\n<li class=\"Paragraph SCXW165706198 BCX0\" paraid=\"519314612\" paraeid=\"{23b98951-15c4-4128-9427-2103bd488b7d}{73}\">Select Security & Privacy Under Privacy, choose Camera on the left</li>\n<li class=\"Paragraph SCXW165706198 BCX0\" paraid=\"519314612\" paraeid=\"{23b98951-15c4-4128-9427-2103bd488b7d}{73}\">Make sure Microsoft Teams is selected</li>\n<li class=\"Paragraph SCXW165706198 BCX0\" paraid=\"519314612\" paraeid=\"{23b98951-15c4-4128-9427-2103bd488b7d}{73}\">Close all apps and restart your device </li>\n</ul>\n</div>\n</div>"},{"accordionTitle":"My Microphone isn’t working? ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<div class=\"OutlineElement Ltr SCXW214958472 BCX0\">\nThere are a few things you can try to resolve this issue: \n</div>\n<div class=\"ListContainerWrapper SCXW214958472 BCX0\">\n<ul>\n<li class=\"Paragraph SCXW214958472 BCX0\" paraid=\"1533850059\" paraeid=\"{23b98951-15c4-4128-9427-2103bd488b7d}{109}\">Leave and re-join the meeting.</li>\n<li class=\"Paragraph SCXW214958472 BCX0\" paraid=\"1533850059\" paraeid=\"{23b98951-15c4-4128-9427-2103bd488b7d}{109}\">Check the settings on Teams, click the link <a rel=\"noreferrer noopener\" href=\"https://support.microsoft.com/en-us/office/my-microphone-isn-t-working-in-teams-666d1123-9dd0-4a31-ad2e-a758b204f33a\" target=\"_blank\" class=\"Hyperlink SCXW214958472 BCX0\">here</a> to see how to do this.</li>\n<li class=\"Paragraph SCXW214958472 BCX0\" paraid=\"1533850059\" paraeid=\"{23b98951-15c4-4128-9427-2103bd488b7d}{109}\">Check your app permissions: You might need to change one of your device permissions. Follow the steps shown for “My camera isn’t working” to check this. </li>\n</ul>\n</div>"},{"accordionTitle":"How do I share my screen? ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"To present content in a meeting, select Share <img alt=\"\" src=\"/media/eolk3rff/blob.png?rmode=max&width=20&height=20\" width=\"20\" height=\"20\"> in your meeting controls and present your entire screen. For further information, please visit the <a rel=\"noreferrer noopener\" href=\"https://support.microsoft.com/en-us/office/present-content-in-microsoft-teams-meetings-fcc2bf59-aecd-4481-8f99-ce55dd836ce8\" target=\"_blank\" class=\"Hyperlink SCXW153135753 BCX0\">Microsoft website page</a>. Alternatively, check your app permissions: you might need to change one of your device permissions. Follow the steps shown for “My camera isn’t working” to check this. "},{"accordionTitle":"I’m sharing my screen, but they can’t hear any audio. ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"You can include audio from your device while sharing content in a meeting. You'll want to do this if you're playing a video as part of a presentation. To share sound from your computer, click Share <img alt=\"\" src=\"/media/eolk3rff/blob.png?rmode=max&width=20&height=20\" width=\"20\" height=\"20\"> in your meeting controls and then include sound. \n<img alt=\"\" src=\"/media/vcfmoc32/share-content.png?rmode=max&width=187&height=62\" width=\"187\" height=\"62\">\nIf using a Mac OS device, please follow the guidance provided <a rel=\"noopener\" href=\"https://support.microsoft.com/en-us/office/share-sound-from-your-computer-in-a-teams-meeting-or-live-event-dddede9f-e3d0-4330-873a-fa061a0d8e3b\" target=\"_blank\" class=\"Hyperlink SCXW36196587 BCX0\">here</a>. "},{"accordionTitle":"I am in the meeting and can hear the attendees, but I can’t see anyone.","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"One thing to check is whether you are in the meeting twice. This can happen if you have clicked the link to join the meeting more than once. Please check the Teams icon in the task bar on your device to ensure you do not have the meeting open in multiple tabs. If you have joined via a webpage in your browser, check you don’t already have it open in another tab. "},{"accordionTitle":"The Teams Meeting I am attending is a ‘Townhall’ event, what is this? ","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<div class=\"OutlineElement Ltr SCXW9728554 BCX0\">\nTownhall events are used in specific circumstances, such as Professional Learning or New Qualification Briefing events. \n</div>\n<div class=\"OutlineElement Ltr SCXW9728554 BCX0\">\nThe main feature of a Townhall event is that attendee cameras and mics will be turned off when they join. However, attendees can still engage through other apps and services, like <a rel=\"noreferrer noopener\" href=\"https://support.microsoft.com/en-gb/office/q-a-in-microsoft-teams-meetings-f3c84c72-57c3-4b6d-aea5-67b11face787\" target=\"_blank\" class=\"Hyperlink SCXW9728554 BCX0\">Q&A</a>. To learn more, see <a rel=\"noreferrer noopener\" href=\"https://support.microsoft.com/en-gb/office/attend-a-town-hall-in-microsoft-teams-75a8b352-92bd-46ec-846b-15bd4f070a0a\" target=\"_blank\" class=\"Hyperlink SCXW9728554 BCX0\">Attend a town hall in Microsoft Teams</a>. \n</div>\n<div class=\"OutlineElement Ltr SCXW9728554 BCX0\">\nIf you are a Presenter in a Townhall event, you must download and use the Microsoft Teams app, you cannot present through your browser. For further information, the Online Events Team can provide a ‘Tech Check’ and run through a Townhall meeting with you ahead of your scheduled event. \n</div>"}]}

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